Annual report on appeals to UZCARD through various communication channels

UZCARD shares statistics on appeals received in 2023 through all bilateral communication channels with consumers.

Statistics of individuals’ appeals to the support service via Phone:

Total appeals Explanations provided Registered applications Resolved applications Unresolved applications
62 244 57 960 2 672 2 672 0

 

Statistics of appeals from commercial bank representatives via electronic document management tools:

Total applications Resolved
57 637 57 601

 

Statistics of appeals from legal entities via electronic document management tools:

Total applications Resolved
2598 2 298