{"id":22609,"date":"2026-03-31T13:39:59","date_gmt":"2026-03-31T10:39:59","guid":{"rendered":"https:\/\/api.uzcard.uz\/?post_type=news&#038;p=22609"},"modified":"2026-04-15T15:39:12","modified_gmt":"2026-04-15T12:39:12","slug":"net_promoter_score_nps_report_for_q1","status":"publish","type":"news","link":"https:\/\/api.uzcard.uz\/en\/news\/net_promoter_score_nps_report_for_q1\/","title":{"rendered":"UZCARD Net Promoter Score (NPS) Report for Q1 2026"},"content":{"rendered":"<p>Based on the results of a survey of B2C customers for Q1 2026, UZCARD\u2019s Net Promoter Score (NPS) was 79.5, indicating a high level of user trust and a positive customer experience.<\/p>\n<p><strong>NPS (Net Promoter Score)<\/strong> reflects customers\u2019 willingness to recommend the service and is calculated as the difference between the proportion of promoters (ratings of 9\u201310) and detractors (ratings of 0\u20136).<\/p>\n<p><strong>Customer Behavior<\/strong><\/p>\n<p><strong>Main usage scenarios:<\/strong><\/p>\n<ul>\n<li>Paying for purchases in stores \u2014 72%<\/li>\n<li>Cash withdrawals \u2014 71%<\/li>\n<li>P2P transfers \u2014 61%<\/li>\n<li>Paying for utilities and services \u2014 56%<\/li>\n<li>Online shopping \u2014 39%<\/li>\n<\/ul>\n<p><strong>Service Reliability<\/strong><\/p>\n<p>Over the past 6 months, 95% of users have not encountered any issues while using UZCARD, which confirms the system\u2019s stability and the infrastructure\u2019s ability to handle high traffic loads throughout the Republic.<\/p>\n<p>Among the rare issues reported are:<\/p>\n<ul>\n<li>temporary delays in transfers<\/li>\n<li>isolated instances of rejected payments<\/li>\n<li>restrictions at certain retail locations<\/li>\n<\/ul>\n<p>The company takes these factors into account and continues to work systematically to improve service quality.<\/p>\n<p><strong>Areas of Development<\/strong><\/p>\n<p>Based on customer feedback, UZCARD is implementing initiatives to:<\/p>\n<ul>\n<li>improve transaction stability<\/li>\n<li>enhance security<\/li>\n<li>expand the acceptance network<\/li>\n<li>develop customer support<\/li>\n<\/ul>\n<p><strong>Methodology<\/strong><\/p>\n<p>The survey was conducted in Q1 2026 among 400 respondents in the B2C segment.<br \/>\nThe NPS score was calculated based on respondents\u2019 answers to a question about their willingness to recommend the service on a scale from 0 to 10.<\/p>\n<p>A high NPS score confirms sustained customer trust and the effectiveness of the chosen development strategy. UZCARD continues to improve its service, drawing on user feedback and real-world usage scenarios.<\/p>\n","protected":false},"author":2,"featured_media":22616,"template":"","categories":[81,58],"class_list":["post-22609","news","type-news","status-publish","has-post-thumbnail","hentry","category-news-en","category-press-en"],"acf":{"news_gallery":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>UZCARD Net Promoter Score (NPS) Report for Q1 2026 - UZCARD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/api.uzcard.uz\/en\/news\/net_promoter_score_nps_report_for_q1\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UZCARD Net Promoter Score (NPS) Report for Q1 2026\" \/>\n<meta property=\"og:description\" content=\"Based on the results of a survey of B2C customers for Q1 2026, UZCARD\u2019s Net Promoter Score (NPS) was 79.5, indicating a high level of user trust and a positive customer experience. 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